What areas do you deliver to within the United States?

We deliver to all 50 states, including Alaska and Hawaii. Delivery times vary depending on your location and selected shipping method.

Where do you ship from?

We ship from multiple fulfilment centres across the US to ensure faster delivery. The specific warehouse depends on product availability and customization type. We also ship factory direct to ensure you are always providing you with the best price, and most efficient shipping method to meet your requirements.

How long will it take to receive my order in the US?

Standard delivery takes 5–10 business days after artwork approval. Rush and express shipping options are available for select products and can be as quick as a 24-hour rush production services. Blank stock order will also ship out same day in most cases.

Do you offer express or overnight shipping?

Yes, expedited services are available through UPS, FedEx, and DHL. Please let us know your deadline when placing your order and we will provide you with a quote to meet your requirements. We ship high volumes of orders worldwide and have established strong partnerships with our couriers, allowing us to offer highly competitive and reliable shipping rates.

Can you ship to PO Boxes or APO/FPO addresses?

We can deliver to most PO Boxes and APO/FPO addresses, though some restrictions may apply depending on the product or courier.

Are prices listed in US dollars (USD)?

Yes, all prices on our US website are displayed in USD.

Do you charge sales tax on US orders?

Sales tax is calculated by the team based on your shipping address and local tax laws. Tax-exempt organizations can provide a valid certificate.

Do you ship internationally from the US?

Yes, international shipping is available. We specialise in international shipping and provide full support throughout the entire delivery process to ensure your order arrives smoothly and securely. We can ship DDP or DDU, and our specialist team will guide you through all options available.

What payment methods do you accept for US orders?

We accept all major credit cards, ACH transfers, payments via check, and purchase orders from approved business accounts. We offer credit terms to privately owned companies, and all government organizations, healthcare institutions,  education sector, and military are pre-approved for credit terms.

Do you offer credit terms for US businesses, schools, or government agencies?

Yes, credit terms are available for approved organizations upon request. This includes education sector, healthcare, government agencies, and military.

Can I request a sample before ordering in the US?

Yes, we offer both blank and printed samples for all products. We champion the importance of seeing your brand on a product, and we offer a wide range of free bespoke sample solutions to meet all requirements.

What if I receive damaged or incorrect items in the US?

Contact our support team within 7 days of receipt. We’ll arrange a replacement or refund as needed. We have a dedicated support team on hand to help with quick solutions and offer live support.

Do you deliver directly to trade shows, events, or hotels in the US?

Yes, we can ship directly to convention centres, event venues, or hotels with advance notice and proper labelling.

Can you split my order for delivery to multiple US locations?

Yes, we can arrange multi-location shipping across different states, and even internationally. We are experts in order fulfilment and logistics to offer a fully managed and delivered solution for your merchandise.

Do you have eco-friendly promotional products available in the US?

Yes, we stock a wide range of sustainable and recycled promotional products available for shipping across the US. We have the largest range or eco-friendly, sustainable and recycled promotional products available in the market.

What is your return policy for US orders?

Custom-printed items cannot be returned unless faulty or incorrect. 

Do you have a dedicated customer service team in the US?

Yes, our US support team is available Monday–Friday during standard business hours to assist with quotes, artwork, and order tracking. Our team is highly trained to provide expert support and instance solutions. All our team have extensive industry specific training to provide you with the best and most innovative promotional products ideas available.

What materials are your products made from?

Materials vary by product—details are provided on each product page, including sustainability information. We can supply in-depth production and MSDS documents for all relevant items upon request.

Are your products safe and compliant? 

Yes, all products comply with relevant safety and industry regulations. We keep thorough safety and compliance documentation on hand for all products. Annual safety and compliance audits on production facilities, and supply-chain are also carried out as required.

Do you offer eco-friendly or recycled products?

Yes, we carry a the largest and most innovative range of sustainable and recycled promotional items. We offer eco-friendly or recycled products that are both budget-friendly, and a wide range of high-end corporate gift solutions

What should I do if a product is defective or incorrect?

Contact our support team within 7 days of receipt for assistance. We have a dedicated support team on hand to help with quick solutions and offer live support.

Can I wash or clean my branded items?

Most items can be cleaned safely—follow the care instructions provided. Most items have advisories on such as handwashing recommended. When ordering your promo expert will be able to advise on the perfect item for your needs. 

Are colors/colours on the website exact representations?

Colors/colours displayed online are close approximations; We always advise seeing a sample in hand for full peace of mind, and we can provide PMS matches upon request.

Can I get replacement items for damaged goods?

We replace defective or damaged goods where appropriate/possible.

What warranty do you offer on your products?
Warranty periods vary by product.

What is EverythingBranded?

EverythingBranded is a leading global supplier of customized promotional products for businesses, schools, charities, events and more. What sets Everything Branded apart is that every client is assigned a dedicated promotional expert who provides a full 360° creative service and personalised support throughout the entire project.

Where are you located?
We operate globally, with offices in the UK, USA, Canada, Ireland, AUS and the UAE.

How do I contact customer service?
You can reach us via phone, email, or live chat through our website.

Do you have showrooms or physical locations?
Yes, we have physical offices in several regions; contact us to schedule a visit.

What are your customer service hours?
Support is available Monday to Friday during standard business hours in each region.

Are your products suitable for resale? 

Yes, many clients purchase items for resale or fundraising. We offer wholesale pricing and business accounts. By working directly with factories and importing high volumes of product, we’re able to provide some of the most competitive pricing available in the U.S. market.

Can I use your images for marketing my order? 

You may be able to use our approved product images for internal use or marketing upon request. We have in-house design and creative teams who can help develop the perfect visual assets for your marketing campaigns and events, all included as part of our service.

Do you provide branding consultations? 

Yes, our branding specialists can help you plan campaigns and select effective promotional items. Our team is ready to support you with the creative ideas, samples, and bespoke pricing and presentations. Think of us as your personal marketing agency.

What industries do you serve? 

We work with clients in all industries, including education, hospitality, healthcare, non-profits, tech, construction, retail, military and more. 

Can you split my order across multiple delivery addresses?

Yes, multi-location shipping is available for both domestic and international shipments.

Do you offer free shipping?
Yes, free shipping promotions may apply to certain products or order values. Check current offers on our website.

What shipping carriers do you use?
We primarily use UPS, FedEx, and DHL, depending on location and delivery speed.

What if my order arrives late? 

We’ll do our best to resolve any carrier-related delays. Contact us immediately if you experience a late delivery. Our highly trained team of promotional experts work with you to ensure the items you order have your deadline in mind.

Can I ship products to events or trade shows?
Yes, we can deliver directly to venues—just provide full event details and contact information.

Does Everything Branded offer fulfilment services?

Yes. Everything Branded offers fulfilment support for bulk, multi-location, and ongoing distribution programs. We can store, kit, pack-out, and ship merchandise for campaigns, events, affiliate programs, membership boxes, employee stores, and ecommerce dropship programs. Our fulfilment services are scalable and designed for high-volume promotional needs.

Does Everything Branded offer competitive pricing?

Yes. We work factory-direct and import at scale, which allows us to secure highly competitive pricing across the U.S. branded merchandise market. High volume manufacturing partnerships allow us to provide cost efficiencies without sacrificing quality or brand consistency.

Does Everything Branded offer wholesale orders?

Yes. We provide wholesale programs and offer wholesale pricing tiers for qualifying business accounts. Our team supports wholesale purchase planning, replenishment forecasting, and high-volume programs for agencies, retail, enterprise brands, resellers, corporate marketing teams, and procurement departments.

Does Everything Branded offer custom made promotional items?

Yes. Everything Branded specializes in fully custom manufactured promotional merchandise. We can engineer bespoke, custom molds, custom shape products, unique packaging, and made-to-order designs to align with your brand vision. Our sourcing team manages sampling, quality control, compliance, and overseas production end-to-end.

Does Everything Branded offer branded apparel?

Yes. We offer a full range of branded apparel including corporate uniforms, event apparel, promotional wearables, retail-ready fashion merchandise, and premium name brand apparel options. We support multiple decoration methods including screen print, embroidery, digital print, patches, and heat transfer.

What clients has Everything Branded worked with?

Everything Branded works with thousands of businesses across industries, including Fortune 500 companies, major retailers, consumer brands, agencies, universities, non-profits, and government organizations. We support both enterprise national programs and fast-turn projects for SMEs and growth brands.

What accreditations does Everything Branded have?

Everything Branded is committed to industry compliance and ethical manufacturing standards. We work with audited and certified global factory partners and follow industry recognized codes of conduct for quality assurance, safety, and supply chain compliance. We operate within established industry standards to ensure branded merchandise meets U.S. quality and regulatory requirements. Everything Branded has industry specific memberships such as ASI top rated member, PPAI top rated member, PPPC top rated member in Canada, and SAGE top rated member. In addition, Everything Branded has the highly vetted SAM accreditation to be an official government approved contractor.

Does Everything Branded offer name-brand apparel options?

Everything Branded offers name-brand apparel options from leading retail and premium manufacturers including Nike, Adidas, Under Armour, Champion, Carhartt, Next Level, Bella + Canvas, Gildan, Stormtech, OGIO, Calvin Klein, North Face, Eddie Bauer, Columbia, Patagonia, Port Authority, Spyder, YP Classics, Richardson, Nautica and more.

Does Everything Branded offer high-end name-brand products?

Everything Branded offers a selection of premium retail brands including Stanley, Ember, YETI, Hydro Flask, Swell, Corkcicle, JBL, Bose, Igloo, Rtic, Owala, Osprey, Sony, Skullcandy, Kodiak, BruMate, Cutter & Buck, TUMI, High Sierra, Thule, Moleskine, Samsonite, and additional high-end lifestyle brands.

Which major clients has Everything Branded partnered with?

Everything Branded has worked with many of the world’s most recognized enterprise brands including Amazon, NASA, Morgan Stanley, Chase Bank, Samsung, Netflix, Walmart, Harvard University, Google, Microsoft, Tesla, United Airlines, American Express, the National Guard, McDonalds, Red Bull, Disney, Marvel, Sony, Caesars Entertainment, MAC Cosmetics, L’Oréal, and Estée Lauder.

What are the most popular promotional products for businesses?

Businesses often order branded pens, apparel, drinkware, tote bags, tech accessories, and event giveaways. These items offer high visibility and great ROI.

Can you help with logo design or artwork?

Yes! We offer professional in-house artwork assistance, including logo cleanup, layout, and design support to ensure your promotional items look great.

What file types do you except for logo printing?

We typically prefer vector files such as AI, EPS, or SVG. High-resolution PNG or PDF may also work depending on the product.

What branding methods do you offer?

We offer a wide range of decorating methods, including screen printing, embroidery, laser engraving, heat transfer, digital printing, and full-color UV printing.

What industries use promotional products the most?

Popular industries include real estate, healthcare, construction, education, hospitality, retail, and event marketing.

What are the benefits of purchasing promotional items? 

Promotional items are one of the most effective and affordable ways to increase brand visibility and build customer loyalty. When you give someone a useful, branded product—like a pen, tumbler, t-shirt, or tech accessory—your logo stays in front of them for weeks, months, or even years. This repeated exposure helps keep your business top-of-mind.

Can you handle large corporate or event orders?

Definitely. We specialize in high-volume corporate orders, event kits, trade show giveaways, and fully custom branded merchandise.

What should I consider when choosing promotional items?

Think about your audience, your budget, the event or purpose, and how the item will be used. Functional, long-lasting items tend to perform best.

Can you help with company swag packs or employee welcome kits?

Absolutely! We can curate, brand, pack, and ship fully customized kits for onboarding, events, and client gifting.